Return Policy
Quality Medical Inc. - Return Policy
The goal of Quality Medical, Inc. is your complete satisfaction. We want you to be happy with your purchase. If within 15 days of invoice date, the product purchased from Quality Medical, Inc. is defective in material and /or workmanship and you have the original packaging, in new unmarked condition with all original parts, instructions and warranty cards, we will exchange the defective product in accordance with the manufacturers policies less any shipping or handling charges that may apply.
Returns for refunds must be requested within 15 days of invoices date. Product must be in new condition and in the original packaging. Return shipping costs are the responsibility of the purchaser. Returns for refunds will be subject to a 20% restocking fee.
The following items are not eligible for return or refund: Cast protectors, PICC protectors, Prostetic protectors, Bathroom saftey items including commodes, bath chairs, bath benches, grab bars, raised toilet seats, crutches (once unraped from the dust cover), disinfectants, sanitizers, ostomy supplies, diabetes supplies, wound care supplies, wheelchairs, scooters, orthopedic products, and special order items.
* You MUST call for an RMA number before
returning any product defective or otherwise to Quality Medical Inc.
Do not refuse your shippment. Items returned without an RMA number will not be accepted or held
by Quality Medical Inc. We reserve the right to be the sole determiner
of the definition of defective. We suggest that you use UPS or Priority
Mail and for your protection, return the package INSURED and keep your
receipt. Sorry, we cannot accept C.O.D. returns. Please enclose a copy
of your original invoice with the package and place the RMA number
on the shipping label for prompt service. RMA numbers expire after 15 days.
After the 15-day period has expired, consult the manufacturer's warranty
instructions enclosed with the product. These returns must be made
through the manufacturer for repairs under their warranty provisions.
Any and all shipping, insurance and handling charges incurred by the
purchaser for warranty service or returns are the sole responsibility
of the purchaser. Any returns for incorrect address, order errors,
items refused upon delivery or for any other reason whatsoever (other
than warranty service) are subject to a 20% restocking fee.
* Any
item sold by Quality Medical Inc. that is used on or contacting
the skin, used for oxygen or medication delivery cannot be returned
under any circumstances. This includes cast protectors. These
products cannot be re-sold or used by any other party or consumer. All
Bathroom Safety products and special order items, including wheelchairs
and scooters, cannot be returned.
